Description of Ordering and Payment Methods Customers can place orders directly on our website by adding products to the shopping cart and proceeding to checkout. Accepted payment methods include Visa, Mastercard, Uzcard, and Humo. Payments are processed securely via our partner bank’s payment gateway. Customers will receive order confirmation by email or SMS once payment is completed.
Terms of Product Returns, Transaction Cancellation, and Refunds Customers may return products within 14 calendar days of delivery if the product has not been used and remains in its original packaging with proof of purchase. Certain items such as underwear, hygiene-related products, or opened toys are non-refundable. Refunds for card transactions will be returned only to the same card used for payment. Refund processing typically takes between 3 to 10 business days depending on the bank. In cases of order cancellation, customers should contact our support team to initiate the process.
Terms of Delivery of Goods We deliver products across Uzbekistan and Kazakhstan. – Tashkent city: 1–2 business days – Other regions of Uzbekistan: 3–5 business days – Kazakhstan: 5–10 business days Delivery costs vary based on region and courier services. Free delivery may apply for orders exceeding a specified amount. Customers are responsible for providing accurate delivery details. In case of damaged or lost goods during delivery, our support team will assist with claims and replacements
Security of Card Transactions We take the security of our customers very seriously. All payments are processed exclusively through our bank’s secure payment gateway with SSL encryption. We do not store customer card details on our servers. Our payment system uses international standards including 3D Secure (Visa Secure / Mastercard SecureCode) to ensure transaction safety. Customers can shop with confidence knowing their payment information is fully protected.
